Returning to a store

If your local store has the product/size you need, you can exchange it right away. If not, the store will take your items and completed Online Returns Form, and our Online Support team will action your request.

If you’d prefer a credit or refund, our Online Support team will process this for you as they cannot be issued in store.

You’ll receive an email once your request has been actioned.

Returning to our Online Returns Warehouse

Please complete our Online Returns Form and send it back with your item/s to the address below:

STIRLING WOMEN
Online Returns Warehouse
5B Nandina Avenue
East Tāmaki
Auckland, 2013

You’ll be notified by email once your return or exchange request has been actioned

Please note: We recommend using a tracked courier service, as we aren’t liable for delays or for returns lost in transit without tracking

Do you believe your item is faulty?

Faulty assessments for online orders are managed by our Online Support team and not by our store locations.

If you believe your item is faulty, please send an email through to online@stirlingwomen.co.nz with the following information:

- Order number
- Proof of purchase
- Images highlighting the area where you believe the fault lies

Once received, we will make an initial assessment and get in touch with you regarding next steps. Based on the initial
assessment we may require to have the item sent back to the supplier, we will communicate this with you as soon as possible.

While we aim to provide a solution for faulty returns as quickly as possible, the assessment process may take a week or two to be completed.

Once an item is deemed faulty we are able to provide a full refund, credit or replacement if we have the item available.

Please note: an item may be returned to you by courier if it is not deemed faulty.

Full price items can be returned within 30 days of receiving them.

Full price items may be returned for a refund, online credit, or exchange for another style, size or colour.

All clearance/sale items are final sale and are not eligible to be returned for a refund, online credit, or exchange.

Items must be in un-worn, new condition and have all original tags attached. Footwear must be in the original shoe box, in re-sellable condition.

Items that do not meet the above requirements may not be eligible for return.

Please note: we don’t cover return shipping costs if you wish to send your order back to our Online Returns Warehouse

Full price items purchased in-store have 30 days to be returned with proof of purchase.

All clearance/sale items are not eligible to be returned for an exchange, refund or credit, unless deemed faulty.

Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which is in re-sellable condition.

Any item that does not meet the above requirements may be refused.

If you believe the item you purchased in store is faulty, please make direct contact with the store you purchased the item from.

You can find our store contact details here