We understand that online shopping can be tricky at times, and items may not always be exactly what you expected. Most online purchases can be returned for an exchange, store credit, or refund, provided they meet our return requirements.

You’re welcome to return eligible items either in store or by courier to our Online Return Warehouse.  Please note:  We recommend using a tracked courier service, as we aren’t liable for delays or for returns lost in transit without tracking. Shipping costs are the responsibility of the customer.

To return your online purchase, please enter your details below:  

Returning to a store

• If your local store has the product/size you need, you can exchange it right away. If not, the store will take your items and our Online Support team will action your request.
  
  
• If you’d prefer a credit or refund, our Online Support team will process this for you as they cannot be issued in store.
  
  
• You’ll receive an email once your request has been actioned.

Do you believe your item is faulty?

• Faulty assessments for online orders are managed by our Online Support team and not by our store locations.
  
  
• If you believe your item is faulty, please send an email through to online@stirlingwomen.co.nz with the following information:
  
  
• Order number
• Proof of purchase
• Images highlighting the area where you believe the fault lies

• Once received, we will make an initial assessment and get in touch with you regarding next steps. Based on the initial
  assessment we may require to have the item sent back to the supplier, we will communicate this with you as soon as possible.
  
  
• While we aim to provide a solution for faulty returns as quickly as possible, the assessment process may take a week or two to be completed.
  
  
• Once an item is deemed faulty we are able to provide a full refund, credit or replacement if we have the item available.
  

Please note: an item may be returned to you by courier if it is not deemed faulty.