We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund provided they meet all return requirements.
To initiate a return or exchange, submit your request via our returns portal.
We're happy to exchange or refund any item purchased online (excluding sale and final sale items), provided that our Returns and Exchanges Policy is met.
Full price items
Items can be returned within 30 days of delivery. Returned items must be in new condition, un-worn, with all original tags attached. Footwear must be returned in original shoe box which needs to be in original, re-sellable condition.
Sale items
All clearance/sale items are final sale and are not eligible to be returned for an exchange, credit or refund, unless when deemed faulty.
How do I return my order?
If you purchased Checkout+ at checkout: Return shipping is covered!
Once approved, you’ll receive a prepaid label via email to print and courier your eligible item/s back to our Online Returns Warehouse for return or exchange.
To initiate a return or exchange, please submit your request via our return portal.
Once we receive your return, the team will inspect the item/s and process your request. If the returned item/s do not meet our return requirements, and are therefore not suitable for resale, we will not issue a refund or store credit and your item/s will be returned to you via courier.
Returns can be taken to your local STIRLINGWOMEN store or couriered back to our returns warehouse.
Returns taken to store can be exchanged immediately if they have the product/size you need. If not, they will take the item from you along with a completed returns form and we will get the exchange sent out to you from another one of our stores. If you are after a credit or refund, our online customer service team will get this processed for you. You will be notified by email when your exchange/refund/credit has been processed.
To return your order to our warehouse please complete the online returns form and send your order to the below address:
STIRLINGWOMEN - Online Returns
5B Nandina Avenue
East Tamaki
Auckland 2013
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by STIRLINGWOMEN. Please note return postage costs will be at your own expense.
If you did not purchase Checkout+: You have a few options!
Return shipping is not covered, however you can pop into your local Stirling Sports store. Alternatively, you can send your item/s to our Online Returns Warehouse at your expense, using a carrier of your choice (track‐and‐trace service strongly recommended)
To initiate your return, please submit your request via our return portal and select Drop Off In-Store or Ship Back
Please email online@stirlingwomen.co.nz if you have any questions regarding your return.
How long will it take to process my return?
For all returns and exchanges, please allow 3-5 business days for us to process your refund or exchange from the time your item has been returned to our store.
For exchanges, you will receive an email with your new order once it has been dispatched. For refunds on full priced items purchased with a credit card, you will receive a confirmation email once the refund has been processed. Refunds may take 1-3 business days to process onto the original card used for purchase.
I've returned my order and have received an online credit, how do I use it?
If you have an online gift card, it will be sent to you via email.
The email will contain a unique gift card code, which you can apply at the checkout when completing your purchase.
If you are having trouble using your gift card, please email online@stirlingwomen.co.nz
In-Store Purchase
Items purchased in-store can be returned within 30 days along with proof of purchase provided. Returned items must be un-worn and in new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition. Any item that does not meet the above requirements may be refused. For our full in store return policy please see here.
